MONITORING REPORT: Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) has announced that Pakistani mobile operator, Mobilink, a leading communications service provider in Pakistan and a company owned by VimpelCom, has extended its provisioning and activation contract within the fulfillment domain.
Mobilinks customers are enjoying the services provisioned through Comptels provisioning and activation solution, which expedites the deployment and launch of rich service offerings with minimal human intervention to ensure a high customer experience, particularly at the first points of engagement.
The Comptel Provisioning and Activation enables operators to fully automate the process of handling subscriber orders to activate services in the network.
Comptel Fulfillment bridges between customer order and service use – reducing costs, supporting service innovations and improving the quality of customer interactions.
“Our requirement was a fully automated provisioning solution that was capable of handling customer orders to activate services in the network,” said Irfan Farooq, Chief Information Officer, Mobilink.
“We have a long term relationship with Mobilink in Pakistan and help them in their goal to deliver customer satisfaction,” said Syed Veqar ul Islam, Senior Vice President, Middle East and Africa, Comptel.