PTA to control criminal, unethical, spam calls

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STAFF REPORT KHI: Pakistan Telecommunication Authority (PTA) has decided to control over the criminal, unethical and spam calls on the network of telecom networks with proper checks and balances and proper mechanism aimed at protecting consumers from unwanted communications.
The authority has issued a draft regulation with revision and amendments of clauses in “Protection from Spam, Unsolicited, Fraudulent, and Obnoxious Communications Regulations 2012 in order to receive feedback from all stakeholders of the industry.
In the result of fraudulent communication, if balance is transferred, the subscription of the originator shall be terminated along with IMEI number of the handset. In addition, the operator shall take all reasonable steps to refund the amount to complainant.
Besides, the telecom operators shall be asked to closely monitor communication and keep an eye on the fraudulent communication on their networks. The users involved in fraudulent and repeated fraudulent should be mentioned in blacklist and grey list and provided their data or record to the authority time to time. The subscriptions of telephone users generating spam calls and SMSes shall be suspended by all telecom operators on receipt of complaints and maintained a monthly backlist of all violators for updating about them to the authority.


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