Tag: Contact

Zong inaugurates modern contact centre

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article image STAFF REPORT IBD: Zong has launched its state-of-the-art Contact Centre in Chak Shehzad Islamabad which was inaugurated by Minister for Information Technology Anusha Rehman. Chariman PTA, Dr. Ismail Shah, Secretary IT, Akhlaq Tarar and other dignitaries also graced the occasion. This Centre will allow Zong to get closer to the consumer pulse and address their needs more promptly. Additionally, it will also create more job opportunities in Pakistan hence making a positive contribution…Read More

Burj Bank selects Dialogic Tech, ZRG for contact centre apps

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article image STAFF REPORT KHI: Burj Bank Limited in Pakistan has selected Dialogic Technology and ZRG contact centre apps for their upcoming contact center project.According to a statement, the project is aimed at providing the best quality of services to the customers in a cost-effective way. Burj Bank required an experienced solution provider offering the best technology and associated services.The Bank invited offers from several providers and conducted thorough evaluations of the offered technology,…Read More

Sybrids contact centre for Telenor to create jobs

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article image STAFF REPORT IBD: Lakson Group’s subsidiary Sybrid (Pvt.) Ltd., a business process outsourcing company, has completed a state-of-the-art contact centre which it will manage for Telenor Pakistan. The centre, which will create jobs for 500 talented Pakistani individuals, will allow for efficient process handling to meet growing customer needs. The collaboration has led to an investment of Rs100 million by Lakson Group to build the supporting infrastructure."We are proud to have completed…Read More

Zong sets up Contact Centre in Lahore

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article image STAFF REPORT IBD: Zong has launched the state-of-the-art multimedia Contact Centre in Lahore, which is the first of its kind in telecom sector of Pakistan.According to details, the centre features rich Contact Centre using next generation Cloud Computing Model in addition to having a service capacity of 300 seats."Zong realizes that excellent service is the key for attracting and maintaining customers, therefore, following its philosophy of keeping customer satisfaction as foremost priority…Read More