STAFF REPORT IBD: Minister of State for Information Technology, Anusha Rahman, desired that complaint handling system at the PTA be made more effective and beefed up keeping the number of complaints in perspective particularly to address the need of proactive search of objectionable content and handling grey traffic related issues.
She said this during a recent visit to Pakistan Telecommunication Authority (PTA) Headquarters.
During the visit, Chairman PTA Dr. Syed Ismail Shah said that elaborate efforts are being made to provide hassle-free services to consumers and to resolve their complaints and welcome any suggestions to further improve the same services.
Federal Secretary for MoIT Akhlaq Ahmad Tarar, Chairman PTA Dr. Syed Ismail Shah, Member (Finance) Tariq Sultan, senior officers of MoIT, PTA, PTCL and TWA were present on this occasion.
On this occasion, the Chairman PTA gave detailed presentation about web analysis of obnoxious content and the challenges faced in this regard. Later on, the Minister visited PTA Complaint Management System and Call Center. She assured full support of IT Ministry to PTA for its regulatory initiatives in ensuring delivery.
During her visit, the minister applauded the effort of PTA on running a Day Care Centre for working women creating a conducive working environment for young mothers.