PFA launches Digital Complaint System

STAFF REPORT LHR: The Punjab Information Technology Board (PITB) has come close to Punjab Food Authority (PFA) to improve the food security situation in the province through technological aid.

PITB will establish helpline and develop a smartphone application tailored to the requirement of PFA and will account for addressing food related complaints from general public.

PFA has also started Toll Free number for food quality related complaints in Ramzaan Bazaar, markets, hotels, restaurants. The trained call agents of PITB will attend the complaints and process them further through PFA. The helpline is available for Lahore only and will be extended to other parts of Punjab soon. The Toll Free number is 0800-02345.

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