Survey report on Mobile Money Agent Networks of Pakistan
To share the findings from the second wave of the Agent Network Accelerator Pakistan Country study by Karandaaz Pakistan took place in Islamabad. All investors of the mobile money industry including EasyPaisa, JazzCash, UBL Omni etc. and regulators such as the State Bank of Pakistan and the Pakistan Telecommunication Authority has attended the event. The survey conducted across Pakistan on over 2,000 mobile money agent interviews that highlighted the findings on the mobile money agent landscape in Pakistan, covering the agent network structure, agent viability, quality of provider support, compliance, and risk as well as other important strategic considerations. Survey aimed for valuable understandings for the digital financial sector and make recommendations for developing sustainable networks of mobile money agents.
Helix Institute of Digital Finance has managed and conducted Agent Network Accelerator project. Pakistan selected for their contribution to the development of digital financial services globally is among 11 African and Asian countries taking part in research project. A panel discussion was part of the event on the increasing need and the ingredients needed to develop a supportive mobile money agent network.
Mr. Ali Sarfraz Hussain, CEO Karandaaz Pakistan highlighted, “This survey will aid in creating sustainable agent networks to catalyze greater financial inclusion. Karandaaz Pakistan is advancing financial inclusion in Pakistan and agent networks are pivotal to achieve this objective.
Karandaaz Pakistan has financial and institutional support from leading international development finance institutions like United Kingdom Department for International Development (DFID) and the Bill & Melinda Gates Foundation.
The Helix Institute of Digital Finance launched in 2013 as a collaboration between MicroSave, the Bill & Melinda Gates Foundation, the International Finance Corporation (IFC), and the UN Capital Development Fund (UNCDF), provides cutting-edge data from global research projects, and operational training courses for digital finance as mobile money and agent banking practitioners from across the developing world.