Pakistan Telecommunication Company Limited (PTCL) has been recognized this year for implementing ‘Customer Happiness Index Framework’ at the 14th Annual Customer Experience Management (CEM) Awards held in London during Telecom Global Summit.
The CEM Global Telecom Awards highlighting the industries best achievements over the last 12 months, the CEM Global Telecom Awards will provide the perfect backdrop to celebrate, network and enjoy a relaxed evening with your international peers.
Competing with international telecom global operators, PTCL stood runner-up after Telefonica in the ‘Best-in-Class Customer Engagement Tool’ category, where around twelve international telecom operators competed in different categories. Based on feedback from ‘Customer Happiness Index Framework,’ PTCL has proactively initiated various projects and customized the services to give its users a personalized experience that have helped improve overall engagement.
Chief Commercial & Group Strategy Officer, PTCL Moqeem ul Haque said while speaking on the occasion that “We, at PTCL are continuously striving for superior customer experience and have undertaken major initiatives in this regard. Being recognized for ‘Customer Happiness Index Framework’ on a global forum is indeed a great achievement for us and shows our commitment towards our customers.”
PTCL endeavors to continuously improve its services by providing value to its customers through market-leading products and services.