Federal IT and Telecom Minister Syed Amin Ul Haq has taken notice of complaints about the country’s non-standard mobile and poor internet service and announced formation of a telecom tribunal to redress complaints.
Federal IT and Telecom Minister Syed Amin Ul Haq has taken notice of complaints about the country’s non-standard mobile and poor internet service and announced formation of a telecom tribunal to redress complaints.
He stated that the Pakistan Telecommunication Authority (PTA) has the responsibility of evaluating the quality of service in several locations of the nation.
He added that the regulator had a history of taking such issues seriously and many related businesses were punished in the past too.
He went on to say that the IT ministry will meet with the telecom service providers to discuss the issue of service quality, listen to their complaints, and attempt to resolve the poor internet and non-standard mobile services matter via conversation.
He further mentioned that the work has started to create a separate tribunal for complaints related to telecom sectors, the matter of setting up a telecom sector tribunal is in the final stages, and efforts will be made to bring the cases to the tribunal instead of the High Court. He said the social media roles will be finalized in the next few weeks.
The establishment of tribunal for complaints related to telecom sector will facilitate smooth and speedy adjudication of consumer cases and help to reduce undue burden on the courts across Pakistan relating to telecom sector cases.