STAFF REPORT KHI: PTCL has recently opened another revamped and re-modelled PTCL One Stop Shop (OSS) in Clifton, Karachi, as part of its new “Customer First” campaign, which focuses on building an enhanced customer care experience.
This nation-wide 191 One-Stop Shops are facilitating customers by offering them quality products and tremendous services in billing adjustments, fault rectification, new service requests, duplicate bills, billing instalments and payments all under one roof.
“At PTCL, our customers always come first,” said Senior Executive Vice President (SEVP) Commercial, Naveed Saeed while speaking at the inauguration ceremony.
He also said that in order to to achieve this goal PTCL is investing heavily in innovative service offerings and quality customer convenience solutions.
“We are committed to providing a comfortable and professional atmosphere at our One Stop Shops,” said Senior Executive Vice President (EVP) Business Zone South, Furqan Habib Qureshi. “We want our valuable customers to walk into our new OSS centers and experience the best customer care services. To fulfill this commitment we will take every possible step.”